Communication Level - Assesment

1 A colleague of yours, in a fun way, gives your boss the impression that you spend too much time on personal business. 1. You say nothing to your colleague. 2. You tell your colleague that you know he was only kidding but you would appreciate it if he would not do this again. 3. You make a point to tell the boss that this colleague left early on Tuesday to play golf. 2 A customer tells you how disappointed she is that you did not return the message she left with your assistant. You realize you never got the message. 1. You apologize to the customer and say nothing to your assistant. 2. You let your assistant save face by telling him you spoke to the client. You understand how the message might have fallen through the cracks given how busy he is. 3. You tell your assistant that this is unacceptable and it better not happen again. 3 Your manager/supervisor/boss gives you a less than average review that surprises you. 1. You go home and vent to family and friends. 2. You calmly discuss the review and ask for clarifi cation. You come up with an action plan and incremental review times so you are not caught off-guard again. 3. You storm out of the offi ce and tell your colleague how unfair your boss is. 4 One of your team members comes to work inappropriately dressed. 1. You don’t say anything except behind his back. 2. You hold a private conversation with this person and explain the offi ce dress policy for the future, assuring him that you know he did not intend to make a bad impression. 3. You tell this person, in front of everyone, that his appearance is unacceptable. 5 You are berated in a meeting for being late. The reason you are late is that your carpool ride did not show up on time. 1. You take the blame. 2. You apologize for the disruption, briefl y explain the carpool situation, and commit to re-evaluating whether this is a good idea, particularly on days of important meetings. 3. You insist this is not your fault and explain that you are just trying to save gas. 6 Your department of 10 people decides to order pizza for lunch and you give the person getting it more than enough money. He does not give you any change. 1. You assume it was very expensive pizza and there was no change, or he thought you were treating. 2. You ask if he had enough money and if there was any change. 3. You accuse this person of trying to rip you off.


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